Portland & Vancouver homeowners:
Request a repair visit
Tell us what your heating or cooling system is doing. We'll contact you, talk it through, and offer a time.
Quick answer
To request a repair visit, tell us what the system is doing, your ZIP code, and how to reach you. We check that we serve your area, then contact you to talk through the problem and offer a time. Sending the form is a request, not a confirmed appointment.
Online requests are currently unavailable
These guides can help you narrow down the problem and gather the details a technician will need.
- Find your symptom and the safe checks to try →
- Repair or replace: how to decide →
- How to read an HVAC quote →
Smell gas? Leave the house now. From outside, call 911 and NW Natural at 800-882-3377.
Common questions
Is my appointment confirmed when I send the form?
No. The form is a request. We contact you to talk through the problem and confirm a real time before anyone comes out.
Why do you ask for my ZIP code?
So we can confirm we serve your area before you spend more time. If we don't serve your ZIP, we tell you right away and don't keep your details.
Do I have to agree to text messages?
No. Both text-message boxes are optional and unchecked. Service texts and marketing texts are separate choices.
What if I smell gas?
Don't use this form. Leave the house now and, from outside, call 911 and NW Natural's 24-hour line at 800-882-3377.
Can I call instead?
Yes. Calling works just as well, and it's the fastest way to talk through an urgent problem.
Last updated: · Reviewed by: HVAC Repair Guys